Shipping and Mailing

All forms will be sent by email and by US Postal Service.


Once the student has completed the course selected, no refunds may apply. Prior to completing a selected course refunds are prorated based on the elements that have been accessed.

For classroom courses, a $20 books and materials fee are levied against the prorated refund.

Replacement Certificates of Completion

Back to top

We remind students continually throughout the courses that they are responsible for maintaining copies of their credentials and certificates of completion. We service thousands of students every year across multiple states. It takes time and effort to rummage through our archives to recover certificates of completion. Therefore, we are compelled to charge for the service of recovering old certificates of completion.

Timeframe Price
0 - 6-months Free
6-months - 12-months $4.99
12-months - 24-months $15.99
Older than 24-months $19.99
Other Price
Replacement plastic Chemical Agents card $4.99
Print and mail paper certificates $4.99

Although we make a sincere effort, we cannot guarantee that we will keep copies of all certificates indefinitely.

We will make every effort to recover old certificates of completion and send them to our students.


Protecting the privacy of our students is a matter of great importance to Security Training Center,® LLC., (together with all successors and assigns, hereinafter "Security Training Center,® LLC.", "we", "us", "our"). We want our students to understand what Personal Information (defined below) we collect on the Sites and how we use that Personal Information.

"Personal Information" is information about identifiable individuals directly connected with the student. The student and each such individual are collectively referred to herein as "you" or "your".

Your application for Security Training Center,® LLC., and/or your continued use of the Security Training Center,® LLC. constitutes your consent to Security Training Center,® LLC.'s collection, use and disclosure of Personal Information, as set out in this Privacy Statement. Please be advised that if you withdraw your consent to our collection, use and disclosure of Personal Information in accordance with this Privacy Statement, we may not be able to provide you with the Security Training Center,® LLC. training.

1. Why We Collect Your Information

We gather your Personal Information so we can: (i) evaluate the students application for the Security Training Center,® LLC.; (ii) process the student's transactions; (iii) manage all billing processes; (iii) offer you other products and services; and (iv) support Security Training Center,® LLC.'s legal compliance obligations and sending compled application and certificates to the students when completed.

2. Confidentiality and Security

Within Security Training Center,® LLC. and our affiliates, we restrict access to your Personal Information to those who need to know that information to provide products and services to you. We have established physical, technical and administrative security processes that are commensurate with the sensitivity of the information collected to safeguard Personal Information recognizing that technology is continually developing, Security Training Center,® LLC. implements new procedures and technology improvements on an ongoing basis to further safeguard your Personal Information.


Security Training Center,® LLC. offers course material for training and certification. It is up to the student to complete the training within the mandatory timeframe as required by the state licensing agency. Security Training Center,® LLC. and its parent companies accept no responsibility for loss of licensure, registration, employment or fines resulting from failure of the student to complete the training within the timeframes specified by the state licensing agency.

Security Training Center,® LLC. and its parent companies will not notify or remind students of training deadlines. It is up to the individual to maintain personal professional training records, credentials and schedule of courses.

The material contained within the courses are the sole creation of Security Training Center,® LLC. which holds the copyright hereto. It is not official State-created training material.

Notice of Liability

The information in our programs is distributed without warranty. While every precaution has been taken in the preparation of this program, neither the author, Security Training Center,® LLC., Palladium Education,® Inc., nor its parent companies shall have any liability to any person or entity with respect to any injury, loss, or damage caused or alleged to be caused directly or indirectly by the instructions contained in any program or by instruction provided by Security Training Center,® LLC. or Palladium Education,® Inc.

System Requirements

Students must have access to an Internet-connected computer with an Adobe Flash-enabled browser (Internet Explorer, Chrome, or Firefox). Students can use Windows, Apple Macintosh, and Google Chromebook.

The system requires the latest version of Adobe Flash Player. It is available for free download from here:

The system does not support iOS devices (iPad, iPhone, iPod Touch, etc.) or Motorola Zoom. Android devices are not officially supported.