Shipping and Mailing

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All forms will be sent by email and by US Postal Service.


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Once the student has completed the course selected, no refunds may apply. Prior to completing a selected course refunds are prorated based on the elements that have been accessed, unless the course is "Overdue" per the Overdue Courses statement below.

Overdue Courses

Security Training Center,® LLC. allows a generous amount of time to complete any online course. For example, our shortest course, 4-hours long, allows 45-days for completion. Our most popular courses, 8-hours long, allow 90-days (3-months) to complete. With this in mind, once a course has expired (moved to "Overdue" status), no refund may apply.


For classroom courses, a $20 books and materials fee are levied against the prorated refund.

Replacement Certificates of Completion

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We remind students continually throughout the courses that they are responsible for maintaining copies of their credentials and certificates of completion. We service thousands of students every year across multiple states. It takes time and effort to rummage through our archives to recover certificates of completion. Therefore, we are compelled to charge for the service of recovering old certificates of completion.

Timeframe Price
0 - 6-months Free
7-months - 11-months $4.99
12-months - 23-months $15.99
24-months or more $19.99
Other Price
Replacement plastic Chemical Agents card $4.99
Print and mail paper certificates
This is optional. All students receive a PDF copy of certificates and forms in email as part of their program. Purchase this only if you would also like a paper copy mailed to your home (USPS).

Although we make a sincere effort, we cannot guarantee that we will keep copies of all certificates indefinitely.

We will make every effort to recover old certificates of completion and send them to our students.


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Protecting the privacy of our students is a matter of great importance to Security Training Center,® LLC., (together with all successors and assigns, hereinafter "Security Training Center,® LLC.", "we", "us", "our"). We want our students to understand what Personal Information (defined below) we collect on the Sites and how we use that Personal Information.

"Personal Information" is information about identifiable individuals directly connected with the student. The student and each such individual are collectively referred to herein as "you" or "your".

Your application for Security Training Center,® LLC., and/or your continued use of the Security Training Center,® LLC. constitutes your consent to Security Training Center,® LLC.'s collection, use and disclosure of Personal Information, as set out in this Privacy Statement. Please be advised that if you withdraw your consent to our collection, use and disclosure of Personal Information in accordance with this Privacy Statement, we may not be able to provide you with the Security Training Center,® LLC. training.

1. Why We Collect Your Information

We gather your Personal Information so we can: (i) evaluate the students application for the Security Training Center,® LLC.; (ii) process the student's transactions; (iii) manage all billing processes; (iii) offer you other products and services; and (iv) support Security Training Center,® LLC.'s legal compliance obligations and sending compled application and certificates to the students when completed.

2. Confidentiality and Security

Within Security Training Center,® LLC. and our affiliates, we restrict access to your Personal Information to those who need to know that information to provide products and services to you. We have established physical, technical and administrative security processes that are commensurate with the sensitivity of the information collected to safeguard Personal Information recognizing that technology is continually developing, Security Training Center,® LLC. implements new procedures and technology improvements on an ongoing basis to further safeguard your Personal Information.


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Security Training Center,® LLC. offers course material for training and certification. It is up to the student to complete the training within the mandatory timeframe as required by the state licensing agency. Security Training Center,® LLC. and its parent companies accept no responsibility for loss of licensure, registration, employment or fines resulting from failure of the student to complete the training within the timeframes specified by the state licensing agency.

Security Training Center,® LLC. and its parent companies will not notify or remind students of training deadlines. It is up to the individual to maintain personal professional training records, credentials and schedule of courses.

The material contained within the courses are the sole creation of Security Training Center,® LLC. which holds the copyright hereto. It is not official State-created training material.

Notice of Liability

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The information in our programs is distributed without warranty. While every precaution has been taken in the preparation of this program, neither the author, Security Training Center,® LLC., Palladium Education,® Inc., nor its parent companies shall have any liability to any person or entity with respect to any injury, loss, or damage caused or alleged to be caused directly or indirectly by the instructions contained in any program or by instruction provided by Security Training Center,® LLC. or Palladium Education,® Inc.

Online System Requirements

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Students must have access to an Internet-connected computer or mobile device. Students can use Microsoft Windows, Apple Macintosh, mobile phones, and tablets (iOS and Android).

Update Flash Player

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The latest version of Adobe Flash Player is available for free download from here: